This position manages and coordinates the sales of the Excursions Department to ensure revenue and guest satisfaction standards are met. This position oversees the day-to-day sales operations of the Excursions Department. The successful candidate will be a creative, strategic thinker who works with the Director of Excursions and other supervisory staff to identify areas for improvement and who constantly achieves our company goals to ensure revenue and guest satisfaction standards are met.
Essential Duties & Responsibilities:
Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic and Profitable Tour Destination.
Build strong relationships with shipboard shore excursion staff.
Communicates sales information and logistics to shipboard staff and trains staff to assist with these tasks.
Manages onsite excursion sales and logistics.
Builds a strong sales team who works well with other employees and shipboard staff.
Supervises and trains sales staff in effective selling and upselling.
Manages online reservation system.
Oversee communication and compliance of contracted tour providers.
Oversee communication and follow through of charter group sales.
Assist with allocations and proposals to cruise lines.
Conducts site tours for onboard staff and facilitates FAM trips.
Minimum 10 years working in tourism industry, preferably in Alaska, with emphasis in guest services and operations.
Experience working with cruise lines required, onboard or shoreside cruise line experience preferred.
Minimum 6 years’ experience managing staff.
Proficient computer skills including Microsoft Office Suite, and aptitude for learning other computer programs.
Excellent Excel skills a must.
Outstanding customer service philosophy and practices.
High school or equivalent education with college degree preferred.
Physical Requirements & Work Environment:
Able to lift 25 pounds, stand for extended periods, and walk 5+ miles daily
Willing to live in a remote, rural community for minimum of 7 months per year
Comfortable traveling by small plane or ferry to and from a remote setting
Able to walk and drive on gravel roads in inclement weather
Additional Salary Information: Includes housing in Hoonah in the summer, cell phone allowance, 401-K, insurance benefits and other company perks.
About Icy Strait Point
Icy Strait Point (ISP), Alaska’s only privately owned cruise ship destination, is located 35 miles west of Juneau in Hoonah, Alaska. Icy Strait Point caters to cruise ship guests and offer a unique port with over 35 different tour options, including bear searches, whale watching, self-drive Jeep, ATV and Zodiac tours. We also offer hiking, kayaking, Adventure Park and the world's largest ZipRider.
Established in 1990, the Adventure Travel Trade Association (ATTA) today is widely recognized as a vital leadership voice and partner for the adventure travel industry around the world. The membership and trade organization is designed to be a force for the industry and exists to drive thought leadership, industry promotion, and opportunities to network and convene globally to create trade and business health. It currently serves more than 1,000 members in 100 countries worldwide. The constituency is made up of tour operators, tourism boards, specialty agents, and accommodations all sharing a vested interest in the sustainable development of adventure tourism. Through its growing business services division, the ATTA delivers a portfolio of strategic solutions and a robust ecosystem of events around the globe. With specialized expertise in research, events, education, media, and promotion, the ATTA business service division is able to provide valuable solutions to a broad set of partners across many verticals of business.