Trek Travel’s mission is to serve the people who passionately believe the world is best seen from the seat of a bicycle. We are looking for a Product Development Coordinator to join our team in Madison, Wisconsin to manage essential business processes and develop and maintain extraordinary cycling trips around the world. The Product Development Coordinator (PDC) will play a key role in managing the integration of every department in the company, streamlining communication and ensuring accuracy for the benefit of all staff and our guests. The person in this position is responsible for the complete management of trips we run with partners and the relationships with those partners, other trip regions, guide housing around the globe, trip information and data management, and sales product knowledge and training. The ideal candidate should be both a high-level thinker and a detail-oriented person who can analyze the business and make strategic decisions efficiently and effectively.
ESSENTIAL JOB RESPONSIBILITIES
Own the complete coordination of trips in assigned regions in which we operate with partners, including the following responsibilities:
Coordinate trip details on website itineraries
Negotiate and contract trip hotels, subcontractors and vendors
Create and manage trip budgets - responsible for managing costs, margins, budget reforecasting, and guide communication
Manage hotel room inventory with hotels and in the Trek Travel booking system, including coordinating guest cancellation and last-minute booking procedures
Prepare all trip-related documents for Trek Travel Guides and manage document updates coming from the field
Work closely with the Trek Travel marketing team on promotion strategies
Responsible for increasing or maintaining review scores through trip design and vendor relations
Schedule final trip prep and familiarization time for Guides working in the area for the upcoming season
Responsible for obtaining all copies of certificates of insurance from any shuttle companies or other transport companies that we sub-contract out for all trips as well as ensuring that Trek Travel, LLC. is listed as an “Additional Insured” on our sub-contractors’ insurance policies.
Own the complete coordination of trips in additional assigned regions and the responsibilities therein
Manage guide housing budget, as well as guide house discovery, allocation, and maintenance
Complete competitive analysis of the industry
Responsible for accuracy and timeliness of trip information in our booking system and document management system
Manage and schedule product training for Trek Travel’s sales team
Coordinate the preparation of sales education and reference tools
Assist in guest information collection for specific regions
Collaborate with all departments within Trek Travel to improve communication and processes
Strong, proven negotiation skills and attention to detail. Deadline-oriented, solution-oriented and able to work independently with minimal supervision. Strong knowledge of travel, cycling knowledge and three years of hospitality experience preferred. Proficient in MS Word, Outlook, Excel, and comfortable working with budgets. The successful applicant will have demonstrated the highest level of accountability and organization in their previous work experience, with excellent communication skills – both written and verbal.
TREK TRAVEL OFFERS
An informal, challenging, motivating and fun company culture, where initiative and proactivity are highly valued. We will compensate you with a competitive salary and benefits package. If you have what it takes to join our team and the desire to help shape Trek Travel’s future, we wish you the best of luck and look forward to your application! This is a salaried, full-time position based in our Madison, WI office and reports to the Trip Design Manager.
About Trek Travel
Welcome to Trek Travel. Here, we don’t just promise a cycling vacation. We promise to change the very definition of what a cycling vacation should be.
Established in 1990, the Adventure Travel Trade Association (ATTA) today is widely recognized as a vital leadership voice and partner for the adventure travel industry around the world. The membership and trade organization is designed to be a force for the industry and exists to drive thought leadership, industry promotion, and opportunities to network and convene globally to create trade and business health. It currently serves more than 1,000 members in 100 countries worldwide. The constituency is made up of tour operators, tourism boards, specialty agents, and accommodations all sharing a vested interest in the sustainable development of adventure tourism. Through its growing business services division, the ATTA delivers a portfolio of strategic solutions and a robust ecosystem of events around the globe. With specialized expertise in research, events, education, media, and promotion, the ATTA business service division is able to provide valuable solutions to a broad set of partners across many verticals of business.