We are currently looking for a few extraordinary individuals to join our Guest Services Team. You’ll be consulting with our guests via phone, e-mail, and web chat while providing an exceptional level of service and booking trips for guests with Backroads!
Our ideal candidate will have: • Excellent listening skill and a willingness to exceed guest expectations with every interaction. You need to really like people! • Excellent written and verbal communication skill. Remember, you are consulting with guests on a variety of travel topics. Can you communicate clearly and warmly? • Superb sense of detail. The minutiae can make or break a guest’s experience. • High level of initiative. Are you willing to go that extra step and make the booking? • Ability to work effectively in a fast paced environment. Can you do it and have fun? • Proficient in working with Phone Systems, our Booking Software and Salesforce or a willingness to learn. • Domestic and/or international travel experience preferred. • Enthusiastic about working for Backroads and have a passion for active travel and the outdoors.
These positions are full-time in our home office in Berkeley, CA.
To apply, please send a cover letter explaining why you think you’d be a great fit for Backroads and this position along with your resume to email@example.com with “Guest Services Specialist - ATTA” in the subject line of your email.
As the world's #1 active travel company, Backroads offers more bicycling, walking, hiking and Multi-Adventure trips around the world than any other company. We are a service-oriented organization composed of high-energy individuals with varied backgrounds who enjoy people, travel and the outdoors.
Backroads, the world's #1 active travel company, develops and runs first-class bicycling, walking and multi-adventure vacations around the world. Our mission is to provide total guest satisfaction and superior results in all we do.
Established in 1990, the Adventure Travel Trade Association (ATTA) today is widely recognized as a vital leadership voice and partner for the adventure travel industry around the world. The membership and trade organization is designed to be a force for the industry and exists to drive thought leadership, industry promotion, and opportunities to network and convene globally to create trade and business health. It currently serves more than 1,000 members in 100 countries worldwide. The constituency is made up of tour operators, tourism boards, specialty agents, and accommodations all sharing a vested interest in the sustainable development of adventure tourism. Through its growing business services division, the ATTA delivers a portfolio of strategic solutions and a robust ecosystem of events around the globe. With specialized expertise in research, events, education, media, and promotion, the ATTA business service division is able to provide valuable solutions to a broad set of partners across many verticals of business.