Work Type: Entry-level Work Schedule: full time, year round
Arizona Outback Adventures (AOA), an REI experiences company is a rapidly growing, evolving and innovative tour operator. Since 1997, Arizona Outback Adventures (AOA) has been the premier provider of multi-day guided backcountry adventures in the American Southwest as well as high-performance bike rentals and single-day guided adventure trips in the Phoenix metro area.
Our commitment to customer service and providing value to guests makes this opening a great entry-level opportunity, with potential for professional development in a fast-paced work environment. This position is customer facing and tends to bike rental and single -day tour guest inquiries regularly.
Top candidates for this position are outgoing, self-directed, team oriented and comfortable with technology, particularly MS Office software. Successful candidates will be skilled at multitasking, critical thinking, and organizing multiple priorities.
Primary Responsibilities (not limited to)
Ensure readiness of the front lobby and guest materials
Greet and process rental and tour guests
Coordinate changes, additions, or problems with rental bike guests with bike shop staff
Provide information regarding classes, tours, and bike rentals in timely and appropriate manner, via email or phone
Maintain a thorough understanding of rental, classes, day tour products, services, and procedures.
Exhibit service orientation toward internal and external customers and maintain productive working relationships
Assign tour guides, instructors, and vehicles for upcoming programs
Create trip paperwork and field folders
Collect completed tour paperwork and process for filing
Display ability to independently problem solve through non-standard cases
Maintain ability to handle multiple priorities and appropriately manage tasks
Respond to routine retail, FAM, corporate/DMC questions and details
Maintain scheduling calendar (DT Board, ER, Kronos)
Infrequently assists with routine shop prep and deliveries(pedals/air/lube/cleaning)
Infrequently performs as DT guide when assigned or on short notice
Clear and coherent verbal and writing ability (sample required during interview)
Timeliness in executing job responsibilities
Must be able to work a rotating schedule that includes weekends and most holidays.
Reliable transportation and unencumbered personal life
Physical fitness/health and active lifestyle or interest in outdoor recreation
Current first aid/CPR certification
Driver’s license and acceptable driving record (MVD verification)
Additional Salary Information: COMPENSATION
Start Date: Right away
Commitment: Full Time
Pay: $13.00 hourly, based on experience and aptitude
Candidates are eligible for a compensation review at the 30 work-day mark, and again at 120 work-days.
·Casual, family-friendly, dog-friendly community-oriented company with a fun and energetic culture
·Continuing education and/or safety training assistance to be used to further your knowledge related to your role at AOA
·Wilderness First Responder re-certification assistance for those with field days
·Pro purchase opportunities for hundreds of brands
·Use of AOA bikes and river equipment
·Medical, dental, vision, and short-term disability insurance
·Retirement plan program
*Benefits depend on your position, department, field days, and seniority. Please ask Human Resources for details about any of these as they relate to you.
About Arizona Outback Adventures
Arizona Outback Adventures has provided superior customer service and unforgettable outdoor experiences across the American West since 1997. AOA guides combine a passion for the outdoors with compassion for guests, a desire to learn with the talent to teach, have a flexible attitude, and above all, commitment to creating the best possible trip experience for our guests. AOA guides deliver the highest levels of service because we love what we do, we love the special places we visit, and we love having a positive impact on the lives of others.
Established in 1990, the Adventure Travel Trade Association (ATTA) today is widely recognized as a vital leadership voice and partner for the adventure travel industry around the world. The membership and trade organization is designed to be a force for the industry and exists to drive thought leadership, industry promotion, and opportunities to network and convene globally to create trade and business health. It currently serves more than 1,000 members in 100 countries worldwide. The constituency is made up of tour operators, tourism boards, specialty agents, and accommodations all sharing a vested interest in the sustainable development of adventure tourism. Through its growing business services division, the ATTA delivers a portfolio of strategic solutions and a robust ecosystem of events around the globe. With specialized expertise in research, events, education, media, and promotion, the ATTA business service division is able to provide valuable solutions to a broad set of partners across many verticals of business.